At Pet Kin, we are committed to protecting your privacy.

• Information We Collect: Name, contact details, payment information, and browsing activity.
• How We Use Your Information: To process orders, improve our website, and communicate with you.
• Data Security: Your information is protected with industry-standard encryption.
• Third-Party Sharing: We only share your data with trusted payment processors and shipping partners.
• Your Rights: Access, update, or delete your information by contacting us at our email.

We want you to love your purchases from Pet Kin!

• Eligibility: Refunds are available for unused, undamaged products within 30 days of purchase.
• Process: Contact us at our email with your order details and reason for return. Ship the item back to us. Refunds will be processed within 7-10 business days after receiving the item.
• Non-Refundable Items: Custom products and clearance items are not eligible for refunds.

We strive to get your order to you as quickly as possible.

• Processing Time: Orders are processed within 1–2 business days.
• Shipping Options: Standard Shipping (5-7 business days), Expedited Shipping (2-3 business days)
• Free Shipping: Available for orders over $50.
• Lost or Delayed Shipments: Contact us for support if your order doesn’t arrive on time.

By using Pet Kin, you agree to the following terms:

• User Responsibilities: Provide accurate information and refrain from prohibited activities like spamming or hacking.
• Intellectual Property: Content on our website is owned by Pet Kin and cannot be used without permission.
• Liability: We are not responsible for delays or damages caused by third parties (e.g., shipping carriers).
• Changes to Terms: Pet Kin reserves the right to update these terms at any time.

We ensure safe and convenient payment options for our customers.

• Accepted Methods: Visa, Mastercard, PayPal, and Apple Pay.
• Secure Transactions: Payments are processed through trusted gateways with SSL encryption.
• Issues: For declined transactions or payment errors, please contact us immediately at our email.